Banking & Finance >> Diebold Nixdorf >> Wincor (ATM)

(Warranty)

  • Period of agreement: one year
  • Service, labour & technical assistance: included
  • Response time: within 5 hours
  • Regular preventative maintenance: included
  • Unlimited service calls: yes (YGN, MDY & NPT area Only)
  • Replacement of spare parts: included
  • Loan machine: not guaranteed
  • Payment: Nil

(Over Warranty)

  • Period of agreement: No
  • Service, labour & technical assistance: Per call
  • Response time: Within 24 hours
  • Regular preventative maintenance: Not included
  • Replacement of spare parts: Not included
  • Loan machine: not guaranteed
  • Payment: credit

(Service Level Agreement)

  • Period of agreement: 1 year
  • Service, labour & technical assistance: included
  • Response time: within 3 hours
  • Regular preventative maintenance: included
  • Unlimited service calls: yes (YGN, MDY & NPT area only)
  • Replacement of spare parts: Depend on SLA type
  • Loan machine: yes
  • Payment: advance